LEGAL

Privacy Policy

How we collect, use, and protect your data on the IntelDialix platform.

1. Information We Collect

When you use IntelDialix, we collect the following types of information: Account Information: Name, email address, company name, and password when you create an account. Call Data: Call recordings, transcripts, duration, quality scores, and metadata generated by your AI voice agents through our integration with ElevenLabs. Usage Data: Dashboard interactions, feature usage patterns, API calls, and webhook configurations. Payment Information: Billing details processed through our secure payment provider. We do not store full credit card numbers. Technical Data: IP addresses, browser type, device information, and access logs for security and performance monitoring.

2. How We Use Your Information

We use collected information for the following purposes: • Service Delivery: To operate your AI voice agents, process calls, generate analytics, and deliver the IntelDialix platform features including the Dashboard, Agent management, Phone Numbers, and Call Analytics. • Service Improvement: To analyze usage patterns and improve platform performance, voice quality, and user experience. • Communication: To send you service updates, security alerts, and support responses. • Security: To protect against unauthorized access, detect fraud, and maintain platform integrity. • Compliance: To meet legal obligations and respond to lawful requests from authorities.

3. Call Recording & Transcription

IntelDialix processes call recordings and transcriptions through our integration with ElevenLabs' conversational AI. Key points: • Call audio is streamed in real time and may be recorded for quality assurance and analytics purposes. • Transcriptions are generated automatically and stored securely within your account. • You maintain full ownership of your call data and can delete conversations at any time through the Analysis dashboard. • Call recordings are stored with encryption at rest and in transit. • You are responsible for obtaining necessary consent from call participants in accordance with applicable local laws.

4. Data Sharing

We do not sell your personal data. We share information only in these circumstances: • Service Providers: With ElevenLabs (AI voice processing), telephony providers (call routing), and infrastructure providers necessary to deliver the service. • Webhook Destinations: When you configure webhooks in the Dashboard, call event data is sent to your specified endpoints. • Legal Requirements: When required by law, court order, or governmental regulation. • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice.

5. Data Security

We implement enterprise-grade security measures to protect your data: • End-to-end encryption for all data in transit (TLS 1.3) and at rest (AES-256). • Role-based access control and JWT-based authentication for API and Dashboard access. • Regular security audits and penetration testing. • Infrastructure monitoring and error alerting. • Secure credential storage with bcrypt hashing for passwords.

6. Data Retention

• Account data is retained for the duration of your active subscription. • Call recordings and transcripts are retained according to your account settings and can be deleted at any time. • Upon account deletion, all associated data is permanently removed within 30 days. • Aggregated, anonymized analytics data may be retained indefinitely for service improvement.

7. Your Rights

Depending on your jurisdiction, you may have the right to: • Access: Request a copy of the personal data we hold about you. • Correction: Request correction of inaccurate personal data. • Deletion: Request deletion of your personal data and call recordings. • Export: Export your data in a machine-readable format (CSV/PDF available from the Dashboard). • Objection: Object to processing of your data for certain purposes. To exercise these rights, contact us at privacy@inteldialix.online.

8. Contact

For privacy-related inquiries: Email: privacy@inteldialix.online General Support: support@inteldialix.online This policy was last updated on April 27, 2026.