Turnkey Blueprint/E-Commerce
PostgreSQL Order Status Phone Bot template
Direct SQL query phone agent verifying caller PIN and reporting order shipment tracking.
In short
This template outlines a PostgreSQL Order Status Phone Bot agent. Direct SQL query phone agent verifying caller PIN and reporting order shipment tracking. It includes starter instructions, the tools the agent needs and how results flow back to your systems. Copy it into a new IntelDialix agent, connect a phone number and test it from your browser before going live.
- PostgreSQL Order Status Phone Bot
- IntelDialix
- Agent template
- E-Commerce
- Twilio
- SIP
- Webhooks
How it works
Four steps from this template to a live phone line.
- 01
Create the agent
Start a new agent and paste in the instructions below. Pick a voice that suits your callers.
Agent editor
- 02
Add its tools
Connect the HTTP tools the template lists so the agent can read and update your systems during calls.
Custom HTTP tools
- 03
Test from your browser
Run test calls, read the transcripts and adjust the instructions until the agent handles your common cases.
Browser test call
- 04
Go live
Assign a Twilio or SIP number or add the agent to a campaign, and point a webhook at the system that should receive results.
Phone number · webhook
At a glance
Key figures
- Voice engines
- ElevenLabs · Vapi · Gemini
- Choose the engine per agent and compare them on real calls.
- Telephony
- Twilio & SIP
- Use numbers you already have, for inbound and outbound calls.
- Call events
- Signed webhooks
- HMAC-SHA256 signature on every delivery, retried on failure.
- Starter plan
- $14 / month
- One agent, one number and 100 calls a month.
Example
{
"name": "PostgreSQL Order Status Phone Bot",
"category": "E-Commerce",
"instructions": [
"Goal: Direct SQL query phone agent verifying caller PIN and reporting order shipment tracking.",
"Introduce yourself and the business in the first sentence.",
"Ask one question at a time and confirm details back to the caller.",
"Only state facts from the knowledge base or tool results.",
"Offer a transfer to a person when you cannot help."
],
"tools": [
"lookup (HTTP GET to your system)",
"update (HTTP POST to your system)",
"transfer_call"
],
"webhook_events": [
"call.completed",
"call.failed"
]
}A reference outline of the agent, not an import file. Use it to fill in the agent editor.
FAQ
Frequently asked questions
Can I change the instructions and tools?
Yes. The template is a starting point: you edit the instructions, knowledge base and tools in the agent editor like any other agent.
Are calls recorded and transcribed?
Each call has a recording, a transcript and post-call analysis in call history. You choose how long recordings are kept and can play a recording disclosure at the start of calls.
Do I need to write code?
Not for the agent. You only need endpoints if you want the agent to read or update your own systems during calls, or to receive results by webhook.
Keep exploring
Related pages
- integrationPostgreSQL Voice AI IntegrationDirect high-throughput relational storage for call transcripts, latency metrics, and MOS quality scores.
- templateDrip E-Commerce VIP Welcome Phone AgentWelcome high-value first-time buyers with an automated personalized concierge phone call.
- templateGorgias + Shopify Return Authorization AgentAuthorize customer e-commerce returns over the phone and email return labels instantly.
- templateGoHighLevel Speed-to-Lead Voice AssistantCall new web leads back quickly and update the pipeline in GoHighLevel automatically.
Put an agent on the phone today.
Create a free account to explore the dashboard. Plans start at $14 a month for one agent and 100 calls.